Website: formulatorhub.com
Email: hello@formulatorhub.com

This Privacy Policy explains how Formulator Hub Ltd collects, uses, stores, and shares personal data when you visit formulatorhub.com, buy a product or service, create an account, sign up to emails, attend a webinar, contact us, or otherwise interact with us.

Last updated: 12 March 2026

1. Who we are

Formulator Hub Ltd is the controller of your personal data for the purposes described in this Privacy Policy.

Website: formulatorhub.com

Email: hello@formulatorhub.com

If you have any questions about this Privacy Policy or want to exercise your data protection rights, please email hello@formulatorhub.com.

2. What this policy covers

This Privacy Policy applies when you:

• visit formulatorhub.com;

• create an account;

• buy a course, digital product, webinar, or other service;

• join our email list;

• submit a form;

• contact us by email, website form, or social media;

• attend a webinar or watch hosted video content; or

• interact with our adverts or marketing.

3. The personal data we collect

Identity and contact data: your name, email address, billing address, country, company name, and any other contact details you provide.

Account data: your login details, account preferences, enrolments, course access, progress, and support history.

Transaction data: details of the products or services you buy, the amount paid, payment status, and transaction identifiers. We do not store your full card details ourselves. Payments are processed by Stripe.

Communication data: messages you send to us by email, website form, social media, webinar chat, or support request.

Technical and usage data: your IP address, browser type, device information, time zone, pages visited, page views, navigation paths, log data, and how you use our website and services.

Marketing data: your preferences for receiving marketing from us and your communication preferences.

User content: any content you submit inside our services, such as quiz responses, comments, uploaded files, survey responses, or other materials you choose to provide.

4. How we collect your personal data

We collect personal data:

• directly from you, when you place an order, create an account, fill in a form, sign up for emails, attend a webinar, or contact us;

• automatically, through cookies and similar technologies when you use our website;

• from service providers who support our website, payments, analytics, video hosting, or email marketing; and

• from advertising platforms where you interact with our adverts or visit our website after clicking an advert.

5. How we use your personal data and our lawful bases

We will only use your personal data where the law allows us to.

We may use your personal data to:

• create and manage your account;

• provide the products, courses, webinars, and services you buy from us;

• process payments and keep transaction records;

• respond to enquiries and provide customer support;

• manage our relationship with you;

• send service messages, including purchase confirmations, login details, updates about your order, and important account notices;

• improve our website, services, and customer experience;

• keep our website and systems secure;

• run analytics and measure website performance;

• show you relevant adverts and measure ad performance;

• send marketing emails where permitted by law; and

• comply with legal obligations and defend legal claims.

Our lawful bases for processing may include:

• performance of a contract;

• legitimate interests;

• compliance with a legal obligation; and

• consent, where required.

Examples:

• We use account, order, and transaction data to provide what you purchased, because this is necessary for our contract with you.

• We use support and communication data to reply to you and manage records, because this is in our legitimate interests.

• We use technical and usage data to improve security, website performance, and our services, because this is in our legitimate interests.

• We use marketing data to send marketing where permitted, relying on consent where required and, in some cases, legitimate interests together with the PECR rules.

6. Marketing

We may send you marketing emails about our products, services, webinars, and updates where we are allowed to do so under data protection law and the Privacy and Electronic Communications Regulations.

If you sign up to our emails, request free content, or buy from us, we may contact you by email where:

• you have given consent; or

• we are allowed to rely on the soft opt-in for similar products or services and you were given a clear chance to opt out when your details were collected and in every message after that.

You can opt out of marketing at any time by clicking the unsubscribe link in any email or by emailing hello@formulatorhub.com.

We will not share your personal data with third parties for their own direct marketing unless we have a lawful basis to do so and, where required, your consent.

7. Cookies and similar technologies

We use cookies and similar technologies to operate our website, improve performance, understand usage, and support advertising and analytics.

You can control cookies through your browser settings and, where required, through our cookie tools. Some cookies are necessary for the website to function. Others are used for analytics, preferences, or advertising.

Please also read our Cookie Policy for more details.

8. Who we share your personal data with

We may share your personal data with trusted third parties who help us run our business, including:

• Systeme.io, for website hosting, course delivery, forms, email marketing, and related business operations;

• Stripe, for payment processing;

• Meta, including Facebook, for advertising and ad measurement;

• Reddit, for advertising and ad measurement;

• Adilo, where used for video hosting or delivery;

• professional advisers such as accountants, lawyers, insurers, or auditors, where needed; and

• regulators, authorities, or other third parties where we are required to do so by law or to protect our legal rights.

We only share personal data where necessary and expect our service providers to process personal data securely and lawfully.

9. International transfers

Some of our service providers may process personal data outside the UK. Where we make a restricted transfer of personal data outside the UK, we will take steps to make sure the data is protected.

Depending on the provider and destination, we may rely on:

• UK adequacy regulations;

• the UK International Data Transfer Agreement;

• the UK Addendum to the EU standard contractual clauses; or

• another lawful transfer mechanism permitted under UK data protection law.

Where required, we will also assess whether the level of protection is not materially lower than under UK law.

10. Data security

We use appropriate technical and organisational measures to protect personal data from accidental loss, unauthorised access, misuse, alteration, or disclosure.

We limit access to personal data to those who need it for legitimate business purposes. We also use service providers who are expected to handle personal data securely.

11. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, reporting, and dispute-resolution purposes.

Examples:

• account data, course enrolment data, and purchase records may be kept while your account remains active and for a reasonable period afterwards;

• transaction records may be kept for up to six years after the end of the customer relationship, where required for tax, accounting, or legal purposes;

• marketing suppression records may be kept so we can respect your opt-out choices; and

• support emails and enquiry records may be kept for a reasonable period to manage queries, complaints, and legal issues.

If we anonymise information so that it cannot identify you, we may use it for research, statistics, or business analysis.

12. Your rights

Under UK data protection law, you may have the right to:

• request access to your personal data;

• request correction of inaccurate personal data;

• request erasure of your personal data;

• object to processing;

• request restriction of processing;

• request transfer of your personal data in certain cases; and

• withdraw consent where we rely on consent.

To exercise your rights, email hello@formulatorhub.com.

We may need to verify your identity before we can respond.

We will usually respond within one month, although this can be extended in some cases where the law allows.

13. Complaints

If you have concerns about how we use your personal data, please contact us first at hello@formulatorhub.com, and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office in the UK. The ICO is the UK supervisory authority for data protection matters.

14. Third-party links

Our website may include links to third-party websites, plug-ins, or applications. If you follow a link to another website, that website will have its own privacy notice, and we are not responsible for it. We encourage you to read the privacy notice of every website you visit.

15. Children

Our website, products, and services are intended for adults. We do not knowingly collect personal data from children.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on formulatorhub.com with the updated date at the top.

17. Contact

If you have any questions about this Privacy Policy or about your personal data, please contact:

Formulator Hub Ltd

Email: hello@formulatorhub.com

Website: formulatorhub.com